Frequently Asked Questions

Everything you need to know about shopping with Kiyonna.

What is the standard shipping timeframe?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is your return and exchange policy?

We offer a 30-day return policy for most items in original, unworn condition with tags attached. Exchanges are free, while returns for a refund may be subject to a small processing fee.

How do I know which size to order?

We provide a detailed size guide on every product page. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit for your body type.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via PayPal, Apple Pay, and Google Pay.

Can I track my order once it has shipped?

Yes, as soon as your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at the time of checkout.